Change your mailing address

Use this form to update the mailing address for your property tax or water bills 

If your address isn't up to date, you could be charged 1.50% interest on overdue water bills, and 1.25% interest on overdue property tax bills, each month.

Questions?
Contact Revenue Services at revenue@waterloo.ca or 519-747-8718

What you need before you start

Have these details ready to complete the form:

• the property’s tax and water online account codes
• the property's street address in Waterloo
• the new mailing address 
• the name(s) of the property owner(s)
• a phone number and email that we can use to reach you

If a company or corporation owns the property, you'll also need:

• a copy of your Articles of Incorporation or Property Management Agreement 

If you're not the property owner, include:

• a letter of authorization from the owner 

Step 1: Add your online account codes

Choose which account you want to update: property tax, water or both. Use the online account codes found in the top right-hand corner of your property tax and water bills. Do not include any spaces or decimal points between the numbers. 

For example:

In this example, the online account code for the property tax bill is 012345678900000ZSEJL3M and the online account code for the water bill is 1234567L01HQZJ.

Personal information on this form is collected under the authority of Section 11(1) of the Municipal Act, in conjunction with section 28(2) of the Municipal Freedom of Information and the Protection of Privacy Act. This information will be used for the administration of water billing and property tax services. Any questions or concerns about the processing of your personal information should be directed to the City Clerk at clerkinfo@waterloo.ca; 100 Regina Street South, P.O. Box 337 STN Waterloo, Waterloo, ON N2J 4A8; ph.: 519-886-1550.