Required fields are marked with asterisks (*)

Apply for snow clearing assistance

Complete this form to apply for sidewalk and windrow snow clearing assistance. Successful applicants will be notified by email or phone.

Request support

Contact the city at 519-747-8780, TTY (for deaf) 1-866-786-3941 or snowclearingassistance@waterloo.ca if you have any questions or need:

accessibility accommodations
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help filling out the form or don't have reliable access to a computer or the internet

Assisted Snow Clearing Program

In 2023-24, the City of Waterloo is trying out a new program to assist with snow clearing:

the program provides free snow removal services for eligible seniors and people with a disability
due to limited availability, we will review applications on a first-come, first-served basis
meeting all of the eligibility criteria does not guarantee a spot in the program

The Assisted Snow Clearing Program differs from the city's fee-based snow removal services. The fee-based program already has a waiting list for the 2023-24 winter season. For more details about the fee-based service option, contact Home Support Services at 519-579-6930.

Who can apply

You can apply for the program if you meet all of the following criteria:

Must be age 65 years or older, have a disability, or live with someone with a disability which prevents snow removal.
Must be a Waterloo resident.
None of the people in the same household are physically capable of snow removal.
The total household income for all people living on the premises aged 18 or over must not exceed $46,000.
Agree to a waiver of claims against the city concerning any property or other damage that might arise from the services provided.

What snow will be cleared

This application form is for sidewalk, driveway apron and windrow snow clearing only. A windrow is the pile of snow at the bottom of the driveway left after a snow plow clears the street.

Apply by October 31

We encourage eligible residents to submit their applications by October 31. Our goal is to assist 40 households this year. We will notify applicants of program matches by November 15.

We will review any applications received after November 1 and accommodate them if resources are available. Once we have filled all spots in the program, we will place additional applicants on a waiting list. We will review the waiting list for the next eligible participant if a spot opens up.

Contact information

If you are filling out this form for somebody else, please provide contact information for the person who needs snow assistance.

Full name

Address, including unit number if applicable

Unit

Postal Code

Phone number

Email address

If you are filling this form out for somebody else, let us know how you know the applicant and provide your contact information.

Household information

To be eligible for the program, the total gross income of all people living on the premises aged 18 or over must not exceed $46,000.

Total household income

Total number of people in your household

People in your household between 0 and 17 years of age

People in your household who are 18 years or older

Select all that apply:

I live in a single-family, semi-detached or duplex dwelling unit

I own the property that I am requesting snow assistance for

I currently rent at this address (please note that we review rental properties on a case-by-case basis)

I am age 65 years or older

I have a physical disability which prevents snow removal

I live with someone with a disability that prevents my ability to manage snow removal

No other people living in my household are capable of snow removal

I have other unique circumstances that prevent my ability to manage snow removal

Acknowledgement of understanding

Check off each item to show that you (or the person you are completing the form for) understands it.

I understand that the Assisted Snow Clearing Program works as follows:

The city does not have the ability to schedule snow clearing. We clear snow as timing allows based on weather, snow accumulation and resources.

Staff, contractors or volunteers have 24 hours after the snow event has stopped to arrive at your property.

The city may require a home visit and assessment.

Staff, contractors or volunteers will remove snow and ice from the sidewalk fronting onto properties, sidewalks beside corner lots and driveway windrows.

I am responsible for keeping the sidewalk and windrow areas free of obstructions at all times.

I understand and acknowledge the following:

The city reserves the right to require proof documentation. We have listed proof documents below.

Fraudulent applications will be subject to fees and charges associated with the actual service cost.

I confirm that the address I have requested snow removal services for is not a condominium dwelling, where snow removal is the direct responsibility of the condominium corporation.

I hereby waive any and all rights of claim against the Corporation of the City of Waterloo, officials, employees, agents, volunteers, organizations and individuals hired on a contract basis by or with the said City of Waterloo for any damage to my private property which may arise from my being provided with the assisted sidewalk and windrow snow clearing services that I am requesting.

I declare that I have read and understand the information included in this application.

I declare that information to be a true and accurate statement and that I will notify the City of Waterloo if any conditions change.

Would you like to participate in a survey by city staff to evaluate the snow removal program's effectiveness? Participation in the survey is optional.

Yes, I would like to participate in the survey

No, I would not like to participate

Proof documents

The city may request the following documents. (You do not need to include them now.)

Proof of age documents

Senior citizen card
Birth certificate
Passport
Driver's license

Proof of disability documents

Accessible Parking Permit issued by the Ontario Ministry of Transportation (MTO)
Canadian Pension Plan (CPP) Disability Benefit Card
Canadian National Institute for the Blind (CNIB) Client Card
Disability Travel Card
Ontario Disability Support Program (ODSP) Receipt
Medical proof from a Canadian Regulated Health Practitioner

Proof of total gross income

Notice of Assessment(s) from Revenue Canada for the preceding taxation year for all people living on the property

Personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c.25 and will be used to determine eligibility and provide services for the Assisted Snow Clearing Program. If you have questions regarding this collection, please contact the Community Services Team at homesupport@waterloo.ca City of Waterloo 100 Regina Street South, Waterloo, ON, N2J 4A8, 519-579-6930.

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